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WHY SHOP WITH US?
Authorized Dealers Every shipment that leaves our warehouses is fully covered in case of a lost item or damage and comes with full manufacturers warranty.
Expert Staff & Satisfaction Guarantee Thousands Happily Served Year After Year!
No Hassle Returns If a customer needs to return an item for ANY reason, they're able to do so within 30-days, just pay for return shipping. Restocking fees may apply. It's as simple as that.
Freego FB-20X Step-thru Fat Tire Electric Bike
The FB-20X is a versatile city electric bike designed for daily travel and cargo transport. It features a powerful 1200W motor and a removable 48V, 15AH lithium battery. The bike’s rear seat is detachable, allowing for the installation of various accessories like a rear box or rack, offering customizable options to suit your needs.
Removable Battery
Equipped with 48V 15Ah removable lithium battery, the lithium battery is lightweight, long-lasting and environmentally friendly. The battery is easy to install and the snap can hold the battery securely. The removable battery also allows you to give your battery a full charge anywhere.
Multi-scene Selectivity
When you are in a different scenario, you can always change the rear seat accessories to meet your riding needs. The rear trunk can help you travel and tour to carry your luggage, and the rear basket can provide you with a greater weight of cargo to pull.
Adjustable Seat
The adjustable seat helps drivers of different sizes find a more comfortable, accustomed and optimal view of the seating position, improving the cyclist's riding comfort.
High-Visibility LED
Headlights provide a bright bright center beam and a unique LED circle that lets others see you
Multi-functional Display
Smart multifunctional display to record speed, mileage, Battery Capacity and timing. It can monitor your riding in real time.
20'' Inch Tire with Inner Tube
With huge 20" x 4" fat tires, explore pressing through obstacles and impacts to give your adventure a steady ride and a consistent speed.
Foldable Rear Cargo Rack
Foldable rear cargo rack is convenient for you to fold and store when you remove it, it will not take up more storage space.
Product Specifications
Freego FB-20X Step-thru Fat Tire Electric Bike
| Type | Electric Cargo Bike |
| Motor Power | 1200W (peak) |
| Battery | 48V, 15Ah (720Wh) |
| Top Speed | Class 1/2: 20 MPH Class 3: 28 MPH Off Road: +++ OFF-ROAD MODE AVAILABLE |
| Range | 30-48km (18-30Miles) |
| Tires | 20'' x 4" inch tire with inner tubes |
| Weight | 27KG (53 LBS) |
| Max Load | 120KG (264.5 LBS) |
| Package Weight | 30KG |
| Transmission Gears | Single Gear |
| Brake System |
Front wheel: Mechnical Disc Brake Rear wheel: Mechnical Disc Brake |
| Lights | Head light, Tail warning light |
| Recommended Height | 5'3"-6'4" (160CM - 195CM) |
| Frame Material | High-strength Steel Pipe |
What's in the box?
1. 20"*4 fat tires*2
2. Batteries and charger
3. Adjustable phone Holder
4. Rear Cargo Rack and rear seat
5. Fenders
6. Pedals*2
7. Front light
8. Bicycle frame
9. Owner's manual
Product Manual
N/A
Product Warranty, Refund & Return Policy
Freego Product Warranty
Freego Limited Warranty And Policy
1. 20-Days Money Back: For 20 days after the date of purchase, return your Undamaged / Unused Freego product and receive a refund.
2. 2-year Warranty: We offer 2-year warranty for the electric bike and scooter.
The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.
If a defect arises during the Warranty Period, Company will, at is options:
1. Send the new parts to replace the defective parts. Most of the parts are fairly easy to replace with our YouTube video instructions.
2. Exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability.
FOR WARRANTY REPAIRS IN USA, HERE ARE THE PROCESSES:
1. Contact our support team to provide your order No and detail information of the defectiveness, some photos or a short 15 seconds video will be helpful. A pre-paid return label will be provided to you via email once the case of warranty is confirmed.
(Kindly keep in mind:our tech support bases on the information you provide with us and according to our best experiences and knowledge with the product to diagnose the issue to determine the issue, the better information you could provide, the quicker the process can be)
Tip :Freego will not replace any part without first seeing photos or video of the damaged product. Customer needs to provide us with evidence by email.
2. Once the products are received and fixed, you will receive an email detailing the warranty service along with the return shipment's tracking number.
Frame issues that are excluded from this warranty include but are not limited to:
This warranty excludes normal depletion of consumable parts (grip tape, wheels & bearings) unless due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship.
This Limited Warranty does not cover:
1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by Freego;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Freego with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
Manufacturer's warranty applies exclusively to new complete scooters and bikes purchased from Freego Store and our authorized retailers. Scooters and bikes purchased elsewhere(unauthorized re-seller), used condition, or second-hand are NOT covered under our standard warranty. Freego Store reserves the final right to explain the details of the above policy.
Freego Return & Refund Policy
Return Policy
We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.
A return request must meet the following criteria:
• We'll also pay the return shipping costs if the return is a result of our error(receiving defects or the wrong item)
• Delayed shipment. If the goods are not delivered on time due to the special situation of Freego, we will refund all the fees.
• We will charge you restocking fees for opened, tested, or used items depending on the condition of the item.
• Must require a 10% restocking fee for customer changing their minds or refusing a shipment.
• All customers must provide a Return Merchandise Authorization (RMA) code and a reason for the return.
• We will gladly provide your refund 3 days after we receive the item and inspect it.
• Any shipping charges incurred when returning the product to Freego are the responsibility of the customer.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the ebike must have less than ten (10) miles on the odometer, it and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To start a return, you can reach to us via email and follow our Return and Refund Policy. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
*Note: Items sent back to us without first requesting a return will not be accepted.
Refund Policy
Most returns can be processed within 5 business days after we receive your package. Considering 3-5 days for delivery, we may need 10-15 days to confirm your refund.Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 7-14 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.
If you have further questions, please feel free to contact us. We always provide you with excellent service.
| Shipping | This item ships to |
| Delivery | Estimated between and . Will usually ship within 1 business day. |
ORDER CONFIRMATION
As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us and a representative can send over the digital receipt of your purchase). This confirms your order has been received in our system and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
ORDER SHIPMENT
Please reference your product page specific lead times. After shipment, items will arrive in 2-7 business days.
Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.
Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at support@ebiketempo.com.
Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. If your item(s) do arrived damaged, please contact us immediately and send photos to support@ebiketempo.com. We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
CANCELLATIONS & REFUNDS
Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.
If there is a damage in the product, the customer is not responsible for the shipping costs and restocking fees that apply for the return.
Customer remorse: If there is no damage to the product, the customer will be responsible of paying for shipping and restocking fees. The customer will be given a refund of the remaining balance.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.
If you are able to find an item that you're looking for at a local store/online retail that includes all shipping and fees. All you have to do is present to us the current ad or show us a photo, phone display or app, and we’ll match their price, guaranteed. Our price match policy only applies to the brands we carry on our website. Does not include installation labor; and closeout, discontinued, clearance, refurbished, used or damaged items. This cannot be combined with other discounts.
Our 100% Price Match Guarantee has the following Restrictions:
-Promotions such as rebates and buy one, get one free offers are not eligible
-We cannot price match items that are out of stock. The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
-The competitor must be an Authorized Retailer of the item you have purchased
-The Price Match Guarantee includes will be calculated based on item price, sales tax, shipping charges.
-Price Matches do not apply for exchange orders.
Give us a Call at 555-555-5555 or email us at support@ebiketempo.com with the Price Match Information.
Description
Freego FB-20X Step-thru Fat Tire Electric Bike
The FB-20X is a versatile city electric bike designed for daily travel and cargo transport. It features a powerful 1200W motor and a removable 48V, 15AH lithium battery. The bike’s rear seat is detachable, allowing for the installation of various accessories like a rear box or rack, offering customizable options to suit your needs.
Removable Battery
Equipped with 48V 15Ah removable lithium battery, the lithium battery is lightweight, long-lasting and environmentally friendly. The battery is easy to install and the snap can hold the battery securely. The removable battery also allows you to give your battery a full charge anywhere.
Multi-scene Selectivity
When you are in a different scenario, you can always change the rear seat accessories to meet your riding needs. The rear trunk can help you travel and tour to carry your luggage, and the rear basket can provide you with a greater weight of cargo to pull.
Adjustable Seat
The adjustable seat helps drivers of different sizes find a more comfortable, accustomed and optimal view of the seating position, improving the cyclist's riding comfort.
High-Visibility LED
Headlights provide a bright bright center beam and a unique LED circle that lets others see you
Multi-functional Display
Smart multifunctional display to record speed, mileage, Battery Capacity and timing. It can monitor your riding in real time.
20'' Inch Tire with Inner Tube
With huge 20" x 4" fat tires, explore pressing through obstacles and impacts to give your adventure a steady ride and a consistent speed.
Foldable Rear Cargo Rack
Foldable rear cargo rack is convenient for you to fold and store when you remove it, it will not take up more storage space.
Product Specifications
Freego FB-20X Step-thru Fat Tire Electric Bike
| Type | Electric Cargo Bike |
| Motor Power | 1200W (peak) |
| Battery | 48V, 15Ah (720Wh) |
| Top Speed | Class 1/2: 20 MPH Class 3: 28 MPH Off Road: +++ OFF-ROAD MODE AVAILABLE |
| Range | 30-48km (18-30Miles) |
| Tires | 20'' x 4" inch tire with inner tubes |
| Weight | 27KG (53 LBS) |
| Max Load | 120KG (264.5 LBS) |
| Package Weight | 30KG |
| Transmission Gears | Single Gear |
| Brake System |
Front wheel: Mechnical Disc Brake Rear wheel: Mechnical Disc Brake |
| Lights | Head light, Tail warning light |
| Recommended Height | 5'3"-6'4" (160CM - 195CM) |
| Frame Material | High-strength Steel Pipe |
What's in the box?
1. 20"*4 fat tires*2
2. Batteries and charger
3. Adjustable phone Holder
4. Rear Cargo Rack and rear seat
5. Fenders
6. Pedals*2
7. Front light
8. Bicycle frame
9. Owner's manual
Product Manual
N/A
Product Warranty, Refund & Return Policy
Freego Product Warranty
Freego Limited Warranty And Policy
1. 20-Days Money Back: For 20 days after the date of purchase, return your Undamaged / Unused Freego product and receive a refund.
2. 2-year Warranty: We offer 2-year warranty for the electric bike and scooter.
The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.
If a defect arises during the Warranty Period, Company will, at is options:
1. Send the new parts to replace the defective parts. Most of the parts are fairly easy to replace with our YouTube video instructions.
2. Exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability.
FOR WARRANTY REPAIRS IN USA, HERE ARE THE PROCESSES:
1. Contact our support team to provide your order No and detail information of the defectiveness, some photos or a short 15 seconds video will be helpful. A pre-paid return label will be provided to you via email once the case of warranty is confirmed.
(Kindly keep in mind:our tech support bases on the information you provide with us and according to our best experiences and knowledge with the product to diagnose the issue to determine the issue, the better information you could provide, the quicker the process can be)
Tip :Freego will not replace any part without first seeing photos or video of the damaged product. Customer needs to provide us with evidence by email.
2. Once the products are received and fixed, you will receive an email detailing the warranty service along with the return shipment's tracking number.
Frame issues that are excluded from this warranty include but are not limited to:
This warranty excludes normal depletion of consumable parts (grip tape, wheels & bearings) unless due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship.
This Limited Warranty does not cover:
1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by Freego;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Freego with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
Manufacturer's warranty applies exclusively to new complete scooters and bikes purchased from Freego Store and our authorized retailers. Scooters and bikes purchased elsewhere(unauthorized re-seller), used condition, or second-hand are NOT covered under our standard warranty. Freego Store reserves the final right to explain the details of the above policy.
Freego Return & Refund Policy
Return Policy
We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.
A return request must meet the following criteria:
• We'll also pay the return shipping costs if the return is a result of our error(receiving defects or the wrong item)
• Delayed shipment. If the goods are not delivered on time due to the special situation of Freego, we will refund all the fees.
• We will charge you restocking fees for opened, tested, or used items depending on the condition of the item.
• Must require a 10% restocking fee for customer changing their minds or refusing a shipment.
• All customers must provide a Return Merchandise Authorization (RMA) code and a reason for the return.
• We will gladly provide your refund 3 days after we receive the item and inspect it.
• Any shipping charges incurred when returning the product to Freego are the responsibility of the customer.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the ebike must have less than ten (10) miles on the odometer, it and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To start a return, you can reach to us via email and follow our Return and Refund Policy. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
*Note: Items sent back to us without first requesting a return will not be accepted.
Refund Policy
Most returns can be processed within 5 business days after we receive your package. Considering 3-5 days for delivery, we may need 10-15 days to confirm your refund.Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 7-14 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.
If you have further questions, please feel free to contact us. We always provide you with excellent service.
Shipping
| Shipping | This item ships to |
| Delivery | Estimated between and . Will usually ship within 1 business day. |
ORDER CONFIRMATION
As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us and a representative can send over the digital receipt of your purchase). This confirms your order has been received in our system and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
ORDER SHIPMENT
Please reference your product page specific lead times. After shipment, items will arrive in 2-7 business days.
Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.
Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at support@ebiketempo.com.
Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. If your item(s) do arrived damaged, please contact us immediately and send photos to support@ebiketempo.com. We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
CANCELLATIONS & REFUNDS
Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.
If there is a damage in the product, the customer is not responsible for the shipping costs and restocking fees that apply for the return.
Customer remorse: If there is no damage to the product, the customer will be responsible of paying for shipping and restocking fees. The customer will be given a refund of the remaining balance.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.
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